How should servers handle a situation where they made a mistake with an order?

Acknowledging a mistake and promptly rectifying it is essential in providing excellent customer service. When servers take ownership of their errors, it demonstrates professionalism and accountability. By apologizing, they show respect for the customer's experience and feelings, which can help maintain trust and rapport.

Rectifying the mistake can involve promptly correcting the order or offering a suitable solution, ensuring that the guest is satisfied. This approach not only addresses the immediate issue but also enhances the overall dining experience, as customers appreciate servers who are proactive and willing to make things right.

In contrast, attributing the mistake to the kitchen staff can lead to a breakdown in teamwork and does not benefit the guest. Ignoring the mistake can leave customers feeling unheard and dissatisfied, which is counterproductive to customer service efforts. Offering a discount might seem like a quick fix, but it does not address the importance of directly owning the mistake and ensuring the overall satisfaction of the guest.