How should you respond if several guests question a menu item you’re not familiar with?

Offering to find out the information rather than guessing is the best response when guests inquire about a menu item you are unfamiliar with. This approach ensures that guests receive accurate and reliable information, which is essential for making informed dining choices. It demonstrates professionalism and a commitment to customer service, enhancing the overall dining experience for guests.

By taking the initiative to find out more about the menu item, you show that you value their questions and are willing to go the extra mile to meet their needs. It also presents an opportunity for you to learn more about the menu, which can improve your knowledge for future interactions. This approach builds trust with guests, as they feel assured that you are providing them with the correct information rather than making assumptions or guesses, which could lead to misunderstandings or dissatisfaction with their choices.