What does the "H" in HEART stand for in service training?

In the context of Texas Roadhouse service training, the "H" in HEART stands for Hospitality. This emphasizes the importance of making guests feel welcome and valued during their dining experience. Hospitality is a fundamental aspect of customer service that involves treating guests with warmth, friendliness, and a genuine desire to serve.

Creating a hospitable environment is crucial in the restaurant industry, as it sets the tone for the overall experience. When servers embody hospitality, they contribute to a positive atmosphere that encourages customers to return and recommend the restaurant to others. This aligns with Texas Roadhouse's commitment to exceptional service and fostering a welcoming environment for all patrons.