What should a server do if they do not know the answer to a customer's question?

When a server encounters a question from a customer that they don’t know the answer to, seeking assistance from a co-worker is the best course of action. This approach reflects professionalism and ensures that the customer receives accurate and reliable information. By asking a co-worker, the server demonstrates a commitment to customer service and teamwork, as it not only benefits the customer but also encourages a supportive working environment.

Providing incorrect information by making up an answer can lead to customer dissatisfaction and lack of trust in the restaurant, while changing the subject or ignoring the question does not address the customer's needs and can make them feel undervalued. Thus, asking a co-worker for assistance is an effective and responsible way to handle uncertainty.