What should be emphasized during training for Texas Roadhouse servers?

The emphasis on consistent adherence to the steps of service and company values during training for Texas Roadhouse servers is crucial for several reasons. First, the steps of service guide servers through every interaction they have with guests, ensuring that the dining experience is seamless and enjoyable. By following these steps, servers are better positioned to meet customer expectations and deliver high-quality service.

Moreover, company values are designed to create a positive atmosphere that reflects the brand's identity. This includes fostering a welcoming environment, showing appreciation for guests, and maintaining a team-oriented culture among staff members. When servers are aligned with these values, they are more likely to engage positively with customers, enhance their overall experience, and encourage repeat business.

In ensuring both adherence to service steps and alignment with company values, Texas Roadhouse can maintain the high standards that customers expect. This creates a foundation for success that ultimately supports other goals like maximizing tips through upselling, but these should stem from a solid base of excellent service rather than being the primary focus. Prioritizing quality service over speed and a limited focus on specific orders helps in building long-term customer loyalty, which is essential for the sustainable success of the restaurant.