When is it appropriate to upsell menu items?

Upselling menu items is most effective when guests have already shown interest in specific dishes or drinks. This approach enhances the dining experience by allowing servers to build on the guests' preferences. For example, if a guest is considering a particular entrée, the server might recommend a complementary side dish or an enticing dessert that enhances their chosen meal. This strategy not only increases the sale for the restaurant but also caters to the guests' desires, making them feel heard and valued.

The other options suggest an approach that may not be as effective or appropriate. Upselling during every interaction could overwhelm guests and make them feel pressured, rather than valued. Restricting upselling to only when a manager requests it or during slow periods could result in missed opportunities to enhance the dining experience and generate higher sales when guests are most engaged. Being attuned to guests' interest ensures that upselling feels organic and tailored, improving customer satisfaction in addition to sales.