Which action is associated with the "E" in HEART?

The action associated with the "E" in HEART is Engage. In the context of customer service at Texas Roadhouse, engaging with guests is crucial for creating a positive dining experience. This involves actively interacting with customers, making them feel welcomed, and building rapport. Engaging means serving with enthusiasm and showing genuine interest in the guests’ needs, which helps to foster a friendly atmosphere and encourages repeat visits.

Engaging with guests also means listening to their requests and feedback, which can enhance customer satisfaction. In a restaurant setting, a server who actively engages with customers can help ensure that their dining experience is enjoyable and memorable. This approach not only aligns with the HEART service philosophy but also reflects the brand's commitment to excellent customer care.