Why is it important for servers to up-sell items?

Upselling is an essential skill for servers as it plays a significant role in enhancing the overall dining experience for customers. By introducing recommended items such as appetizers, desserts, or specialty drinks, servers can help guests discover new flavors and combinations that might elevate their meal. This attentive and personalized service contributes to a memorable experience, encouraging customers to enjoy their time at the restaurant more fully.

Additionally, when servers take the time to suggest items that align with guests' preferences, it shows a level of care and knowledge about the menu, which can foster customer loyalty and satisfaction. Consequently, enhancing the dining experience through upselling not only benefits the customers by making their meal more enjoyable but also supports the restaurant's business goals by potentially increasing sales volume.