Why is it important to know the menu items and specials?

Understanding the menu items and specials is essential for servers as it equips them with the knowledge to make informed recommendations and answer any questions guests may have. This familiarity with the menu enhances the overall dining experience, allowing servers to engage with patrons confidently. When servers can describe items, share ingredients or cooking methods, and highlight specials, they not only assist customers in making choices that suit their tastes but also foster a sense of trust and rapport.

This knowledge becomes particularly valuable when considering dietary restrictions or preferences, as being well-informed enables servers to provide tailored suggestions that meet specific needs. Therefore, the focus on understanding the menu is driven by the goal of delivering excellent service, ensuring customer satisfaction, and ultimately supporting the restaurant's reputation.